How it works
We initiate our collaboration with a kick-off call during which we will fully understand your needs and pain points. After this call, we will prepare and deliver your tailored action plan. During the implementation, you will have a 24/7 view of the stage of the project and a dedicated account manager.
Recruitment and implementation
We are on the receiving end of the users' recruitment and organise the interview calls. Our interviews are scientifically designed but to the eyes of your users, they seem like simple, casual conversations. If you want to know more about the science we are using, start from this article about Jobs-to-be-done Switch Interviews or watch our interview to Alan Klement.
Analysis and Delivery
As soon as we finish the interviews, we will start the analysis. We are trying to find commonalities and anomalies between the feedback and cluster it in main categories. We also keep notes on the important comments that were done and provide you with recommendations on how to make them actionable.